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Domain

Refund Policy

Last updated: 10 March 2024

This Refund Policy describes the conditions under which Domain ("we", "us", or "our") processes refund requests for services purchased through americandeepclean.com. By purchasing any service on our platform, you agree to the terms set out in this policy.

1. General Principles

We are committed to delivering a high-quality learning experience. If you are not satisfied with a purchase, we encourage you to contact our support team before submitting a formal refund request. Many concerns can be resolved promptly through direct assistance.

Refunds are evaluated on a case-by-case basis and are subject to the eligibility criteria outlined in this policy. Approval of a refund is not guaranteed and remains at our reasonable discretion.

2. Eligibility for a Refund

A refund request may be considered eligible under the following conditions:

  • The request is submitted within 14 days of the original purchase date.
  • No more than 20% of the course or programme content has been accessed or completed at the time of the request.
  • The purchase was made directly through americandeepclean.com and not through a third-party reseller or promotional partner.
  • The request is accompanied by a clear explanation of the reason for dissatisfaction.

3. Non-Refundable Items and Circumstances

The following are not eligible for a refund under any circumstances:

  • Purchases where more than 20% of the content has been accessed, completed, or downloaded.
  • Subscription renewals that were not cancelled prior to the renewal date.
  • Promotional purchases, discounted bundles, or items acquired through special offers unless otherwise stated at the time of purchase.
  • Requests submitted after the 14-day eligibility window has expired.
  • Certificates, credentials, or any digital assets that have already been issued or generated.
  • Services that have been fully delivered or consumed at the time of the request.

4. How to Submit a Refund Request

To initiate a refund, please contact our support team using the details below:

Your request must include the following information:

  • Full name associated with the account.
  • Email address used at the time of purchase.
  • Order reference number or transaction identifier.
  • A description of the reason for the refund request.

Incomplete requests may result in processing delays. We will acknowledge your request within 2 business days of receipt.

5. Processing and Timeline

Once a refund request is received and determined to be eligible, we will process it within 7 to 10 business days. The refund will be issued to the original payment method used at the time of purchase.

Please note that the time required for funds to appear in your account may vary depending on your payment provider or financial institution. We are not responsible for any delays caused by third-party payment processors.

6. Partial Refunds

In certain circumstances, we may offer a partial refund rather than a full one. This may apply when:

  • A portion of the service has been delivered or accessed.
  • A technical issue affected only part of the purchased content.
  • A goodwill gesture is extended at our discretion outside of standard eligibility criteria.

The amount of any partial refund will be calculated based on the unused or undelivered portion of the service.

7. Technical Issues and Service Failures

If you experience a technical problem that prevents access to content you have purchased, please contact us as soon as possible. We will make every reasonable effort to resolve the issue promptly.

Where a confirmed technical failure on our part has materially prevented access to a service, a full or partial refund may be issued regardless of the standard eligibility window, subject to verification.

8. Chargebacks and Disputes

We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Raising a chargeback without first seeking resolution through our support team may result in the suspension of your account pending investigation.

If a chargeback is found to be unwarranted following review, we reserve the right to recover any associated fees or costs incurred as a result of the dispute process.

9. Subscription Services

9.1 Cancellation of Subscriptions

You may cancel a subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing period, and you will retain access to the service until that date.

9.2 Refunds on Subscriptions

Subscription fees that have already been charged are generally non-refundable unless the charge occurred due to a processing error or the subscription was renewed without adequate prior notice. Requests related to subscription charges must be submitted within 7 days of the billing date.

10. Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be published on this page with an updated revision date. Continued use of our services following any such changes constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to remain informed of the current terms.

11. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific purchase, please reach out to us: