Transparency Policy

Last updated: 28 October 2024

Domain ("we", "us", or "our") is committed to operating openly and honestly. This Transparency Policy explains how we communicate our practices, decisions, and responsibilities to the people who use our platform. By using our services, you acknowledge that you have read and understood this policy.

1. Our Commitment to Openness

We believe that trust is built through clear, consistent, and honest communication. We strive to make our policies, terms, and operational practices easy to understand and readily accessible. Where we make decisions that affect our users, we aim to explain the reasoning behind those decisions in plain language.

This commitment extends across all areas of our service, including how we collect and use data, how we price our offerings, how we handle disputes, and how we respond to legal or regulatory requests.

2. Data Practices

2.1 What We Collect and Why

We collect only the information necessary to provide, maintain, and improve our services. We do not collect data beyond what is required for the stated purpose. A full account of what we collect, how we use it, and how long we retain it is available in our Privacy Policy.

2.2 Third-Party Sharing

We do not sell personal data to third parties. Where we share data with service providers or partners, we do so only to the extent necessary to deliver our services and under contractual obligations that protect your information. We disclose the categories of third parties we work with in our Privacy Policy.

2.3 Data Security

We apply industry-standard technical and organisational measures to protect the data we hold. When a security incident occurs that may affect your data, we will notify affected users promptly and provide clear information about what happened, what data was involved, and what steps we are taking.

3. Pricing and Billing

We present our pricing clearly before any purchase or subscription commitment is made. All fees, taxes, and renewal terms are disclosed at the point of sale. We do not introduce hidden charges after a transaction is completed.

If we change our pricing, we will notify existing subscribers in advance with sufficient notice to allow them to make an informed decision about continuing their subscription. The method and timing of such notice will be clearly stated in our Terms of Service.

4. Terms and Policy Changes

When we update our Terms of Service, Privacy Policy, or any other governing document, we will:

Publish the updated document with a revised "last updated" date
Notify users through the platform or by email where the changes are material
Provide a summary of the key changes in plain language
Allow a reasonable period before changes take effect, where applicable

We maintain a record of previous policy versions so that users can review what has changed over time.

5. Content and Moderation

5.1 Moderation Standards

We apply consistent, documented standards when moderating content or user conduct on our platform. Our moderation decisions are guided by our community guidelines and terms of service, not by arbitrary or undisclosed criteria.

5.2 Enforcement Actions

When we take action against an account or piece of content - including warnings, restrictions, or removal - we will inform the affected user of the reason, citing the specific policy or guideline that was breached. Where permitted, we will provide an opportunity to appeal or seek clarification.

6. Legal and Regulatory Requests

We may receive requests from legal authorities or regulators to disclose user information or take action on content. Our approach to such requests is as follows:

We review all requests carefully and comply only where legally required to do so
We disclose the minimum information necessary to satisfy a valid legal obligation
Where permitted by law, we will notify affected users before complying with a request
We publish aggregated information about the volume and nature of legal requests we receive, to the extent that disclosure is lawful

We do not provide voluntary access to user data outside of a valid legal process.

7. Service Availability and Incidents

We aim to maintain reliable, uninterrupted access to our platform. When planned maintenance or unexpected outages occur, we will:

Communicate scheduled downtime in advance through the platform or by email
Provide timely updates during unplanned incidents
Publish a post-incident summary for significant outages, including the cause and steps taken to prevent recurrence

8. Algorithmic and Automated Decision-Making

Where we use automated systems to make decisions that affect your experience - such as content recommendations, account flags, or access restrictions - we will describe the general logic behind those systems in accessible terms. We do not use fully automated processes to make final decisions on matters that significantly affect user rights without human review.

9. Advertising and Commercial Relationships

Where commercial relationships, sponsorships, or affiliate arrangements influence any aspect of our platform or content, we will clearly disclose this. We do not allow undisclosed paid promotion within our educational content or platform communications.

10. Feedback and Accountability

We welcome questions, concerns, and feedback about our practices. If you believe we have acted inconsistently with this policy or any of our stated commitments, you can contact us directly. We will acknowledge your concern and provide a substantive response within a reasonable timeframe.

Domain
691 High Rd. Leyton, London E10 6RA, United Kingdom
Email: help@americandeepclean.com
Phone: +44 7958 721469

11. Updates to This Policy

We may update this Transparency Policy from time to time to reflect changes in our practices or to improve clarity. The date at the top of this page indicates when it was last revised. Continued use of our services after an update constitutes acceptance of the revised policy.